.png){kind=small}
Store
Policy
Customer Care
At Zimara, we are committed to making your shopping experience smooth, supportive, and enjoyable from checkout to delivery. We believe great customer care is just as important as great products.
Need Help?
We are here to assist with:
-
Order enquiries
-
Shipping updates
-
Sizing guidance
-
Product questions
-
Returns & exchanges
-
General support
Contact Us
Please email us at zimara.au@gmail.com and we will aim to respond within 1–2 business days.
Ordering & Shipping
Once your order is placed, you will receive a confirmation email followed by tracking details once dispatched. We work hard to get your order to you as quickly as possible.
Returns
We want you to love your purchase. If there is an issue with your order, please contact us and we will do our best to help. Full details can be found on our Returns Policy page.
Our Promise
We value every customer and are grateful for every order. Thank you for supporting ZiMara — premium pieces designed for movement, comfort, and confidence.
Privacy & Safety
ZiMara respects your privacy and is committed to protecting your personal information.
We may collect information including:
-
name
-
email address
-
phone number
-
shipping address
-
billing address
-
purchase history
How We Use Your Information
We use your information to:
-
process orders
-
ship products
-
provide customer support
-
send marketing emails (if subscribed)
-
improve our website experience
Third Parties
We may share relevant data with trusted providers such as payment processors, shipping providers and website platforms.
Security
We take reasonable steps to protect your personal information.
Contact
For privacy enquiries, email: zimara.au@gmail.com
Terms & Conditions
By using the ZiMara website, you agree to the following terms.
Products & Pricing
All prices are listed in AUD and may change without notice.
We reserve the right to correct pricing errors or cancel orders affected by obvious mistakes.
Orders
Orders are subject to availability and acceptance.
Intellectual Property
All website content including logos, designs, images and text remains the property of ZiMara and may not be copied without permission.
Liability
ZiMara is not liable for indirect or consequential loss arising from use of this website or products, except where required by law.
Australian Consumer Law
Nothing in these terms excludes rights available under Australian Consumer Law.
Wholesale
& Bulk Order
Interested in stocking ZiMara?
We partner with selected studios, retailers and teams who align with our brand values and audience.
To enquire, please email zimara.au@gmail.com