Shipping Policy

At ZiMara, we aim to dispatch all in-stock orders as quickly as possible.

Processing Times

Orders are typically processed within 1–3 business days. During launches, promotions or peak periods, dispatch times may be slightly longer.

Shipping rates are calculated at checkout. Free shipping may apply on qualifying orders.

Once your order has been shipped, you will receive a tracking number via email.

ZiMara is not responsible for delays caused by Australia Post, couriers, weather events or factors outside our control.

Please ensure your shipping details are correct. Orders returned due to incorrect address details may incur additional postage fees.

We want you to love your ZiMara purchase.

We accept returns for change of mind within 14 days of delivery provided items are:

Return postage for change of mind is the customer’s responsibility.

If your item arrives faulty, damaged or not as described, please contact us within 7 days of receiving your order.

Under Australian Consumer Law, you are entitled to a repair, replacement or refund where applicable.

For hygiene reasons, socks may not be eligible for return unless faulty.